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Refund Policy

This policy is applicable to all Redland City Chamber of Commerce products and services , whether specified on this website,, or otherwise purchased by you.

In purchasing any Products or Services from Redland City Chamber of Commerce you agree that you have read, understood and accepted the terms and conditions of this Refund Policy.  Do not purchase any Products or Services if you do not accept these Terms.

Money Back Guarantee

Redland City Chamber of Commerce offers a 30 day money back guarantee. If you are not 100% satisfied within the first 30 days of having made your purchase with us please email us for a complete refund. Products or services will not be refunded after this period.

Deposits and Payments

Deposits for products and services are non-refundable. Final payments will be refunded only if you are able to clearly and objectively prove that the product or service delivered by Redland City Chamber of Commerce does not suit the use for which it was intended, as communicated in writing by you.

Service Plan

Cancellation of any Service Plan must be done in writing with 30 days notice.


In the event that you cannot attend a course or a confirmed training session, a full refund will be given when cancellation is notified more than 48 hours prior to the training date. Otherwise a refund, less an administration charge of $50, will be given. Refunds will be processed within 7 working days of notification of cancellation.

Adhoc Training and Support

Provision of adhoc training and support services are non-refundable.


If you are not happy with any of our services, please contact Redland City Chamber of Commerce in writing, and we will endeavour to provide you with a satisfactory outcome.


Written requests for refunds should be sent to:


Redland City Chamber of Commerce

PO Box 234

Cleveland Q 4163

Refund will be by credit card, cheque or direct deposit only at Redland City Chamber of Commerce's sole discretion and will be made within 30 days from receipt of written request.

This policy may be changed from time to time in Redland City Chamber of Commerce's sole discretion and without any prior notice or liability to you or any other person. New versions of this Policy will be updated so please check back for updates. If you have any question please email This email address is being protected from spambots. You need JavaScript enabled to view it.


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All Rights Reserved